Frequently Asked Questions

 

How does your marketplace work?

 

Special needs families and non-profits can apply for their own store/product line on our website, and we donate approximately 60% of profits from every sale back to them (certain stores get more/less based on special circumstances).

We handle everything, from product design to the website and the shipping. The only responsibility our families and non-profits with stores have is to help spread the word for their own store, and for others.

 

Why should I use Outshine Labels instead of starting my own fundraiser?

Apart from being easier and longer lasting, it helps the whole community thrive. You can learn more about that by clicking here.

 

Why are you doing this?

We believe awareness is the key to inclusion, and that we are stronger when we work together. Read our story here.

 

How do your clothes fit?

Please click on a Product's individual "Size Guide" for specific details regarding its fit and style. Outshine Labels offers multiple brands and styles - each with their own cut, fit and style.  If you ever fall in between sizes, always size up!

 

How do I care for my clothing?

To extend the life of your garments, machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.  Do not dry clean, iron or use fabric softeners.

Tumble dry low, or hang-dry for the best care + longest life.

 

Who designs your clothing?

We do! All of our designs are original and are in the process of being copyrighted. We also print with water-based inks on garments that are Made in the USA!

 

Where do you ship?

We ship worldwide! Review our Shipping Policy for more information. 

For International Customers (outside the USA), we are not responsible for any potential customs fees.

 

When will I get my Order?

Please review our Shipping Policy for details.

 

Where is the rest of my order?

If you ordered more than one item, for logistical reasons, you may receive your order in multiple packages. Rest assured, you will get your entire order! 

 

What payment methods do you accept?

We accept PayPal, Apple Pay and all major credit cards including Visa, MasterCard, Discover and American Express.

 

How do I reach you if I have any questions?

You can reach us via email at hello@outshinelabels.com. Please include your Order Number in the Subject Line if your question regards an order. If you want to speak to someone on the phone, please call 480-329-6757.

 

Do you accept returns?

We're sorry, but all sales are final and non-returnable. However, if there is an issue with the garment or product itself, please email us at hello@outshinelabels.com and we will gladly help you!

Do you want to return a gift?

If you are returning a gift, please email our team at hello@outshinelabels.com with 1) the original purchasers name or email address, 2) order number if available, 3) description of item to return, and 4) your contact information including physical address and phone number. 

If a Gift Return is authorized, all items must be unworn, unused, and in their original condition.

 

Lost or stolen packages?

We are not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but claimed as "not received” are the responsibility of you and your local Post Office. It is rare that packages are lost or stolen, but if you believe it to be true, please work with your local Post Office to file a report.