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FAQ

How do your Clothes Fit?

Because we offer so many brands and styles - each product has it's own Size Guide!  You can find a product's Size Guide within the description details of all of our products. Simply click on it and a popup will appear.  If a certain item fits outside of those guidelines, or if we recommend sizing up or down - we'll mention it within the description of our products & on its Size Guide as well. A lot of our garments tend to run on the smaller size; so when in doubt, size up! 

How do I care for my Garments?

To extend the life of your garments, Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Do not dry clean.

Tumble dry low, or hang-dry for longest life.

Cool iron inside-out if necessary. Do not iron decoration.

Who designs your clothing?

We do!  All of our designs are original and are in the process of being copyrighted. Our designs are printed in the USA as well!

Where do you Ship?

We ship our clothing worldwide!  The rest of our items aren't able to ship outside of the US - but if you really need it, send us an email and we'll see what we can do!

When will I get my Order?

Please check your inbox for our detailed shipping emails & tracking information which are sent  1.)  when you place your order and  2.) when your order ships.  If you ordered more than one item, for logistical reasons, you may receive your order in multiple packages.  Sometimes items are backordered.  In the event your item is on backorder, we will contact you to give you your options.  

US orders will take 7-9 days for delivery.  Canadian orders will take 9-14 days for delivery.  All other International Orders may take up to 14-24 business days and tracking isn't always available.  If you have concerns, please email hello@outshinelabels.com and we can address your questions.

Where is the rest of my Order?

If you ordered more than one item, for logistical reasons, you may receive your order in multiple packages.  You should get the remainder of your order in a few more days.

How long does Shipping take?

US CUSTOMERS
Most of our items arrive within 7-9 business days.  You may receive your order sooner than that, but to be on the safe side we guarantee between 7-9 business days from the time your order was placed.  Tracking numbers are always provided.
CANADA
Most of our items arrive within 9-14 business days.  You may receive your order sooner than that, but to be on the safe side we guarantee between 9-14 business days from the time your order was placed.  Tracking numbers aren't always available, but we will do our best.
REST OF THE WORLD
Most of our items arrive within 14-24 business days.  You may receive your order sooner than that, but to be on the safe side we guarantee between 14-24 business days from the time your order was placed.   Tracking numbers aren't always available, but we will do our best.

 

What payment methods do you accept?

We accept PayPal, Apple Pay and all major credit cards including Visa, MasterCard, Discover and American Express.

How do I reach you if I have any questions?

Please don't hesitate to reach us via email at hello@outshinelabels.com.  If you want to speak to someone on the phone, please call 480-329-6757.

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