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FAQs - Light For Levi Candle Subscription

What is the 'Surprise Me!' Scent? 

It’s just that...a surprise! And trust us, it will be fun! Each month, we will send you a scented candle that aligns with the current season and time of year. This means you get a variety of scented candles throughout the year, all while supporting Light For Levi!

NaturalAnnie Essential scents are handcrafted with love, designed to lift your mood and fill your home with vibrant scents! All candles are scented with oil blends that are 100% phthalate-free, vegan, and eco-friendly. The oils are never diluted, so each has a strong concentrated aroma that doesn't disappear when burned.


When will I get my candle?

Your first candle will arrive in 7-10 business days, then after that a new candle will be sent to you on a monthly (30 day) basis. If you don’t want to sign up for a subscription of candles, you can purchase just one. 

When it’s time to ship your next candle, we’ll remind you via email before we process your next payment. If you’d like to cancel your subscription, you can cancel any time, up to 3 days before your next payment processing date. 


Do I have to sign up for a monthly subscription? 

No, you do not. You can support Light For Levi through one-off candle purchases. We created a subscription service as we know so many in our community are praying on a daily basis for sweet Levi. We also wanted to create a way for our community to support Levi and his family on a regular basis.

By subscribing, you’re contributing to Levi’s family on a monthly basis and while it may not seem like much, every little bit helps so much! Remember: Levi and his family will receive 60% of the profits for all of your merchandise purchases. This money helps Levi’s family pay for his ongoing medical expenses; and most are not covered by health insurance.


Am I locked into a term if I subscribe? 

Not at all! You are welcome to cancel up to 3 days prior to processing payment. Please note, we are unable to cancel and refund any orders that have already been processed.  


Who is NaturalAnnie Essentials?

Natural Annie Essentials is a woman founded, black owned and small owned business based in Bridgeport, Connecticut. Not only that, but her business was inspired by her oldest daughter, who was born with Spina-Bifida and Hydrocephalus. Partnering with her company makes so much sense for our entire community at Outshine Labels.

Each of Annie’s candles is small batch and hand poured by Annie and her family. Her candles are true to scent, soy based, phthalate free, 100% vegan, 100% eco-friendly and 100% recyclable. Her oils and oil blends are never diluted, so each candle has a strong concentrated aroma that doesn’t disappear when burned. We’re so excited about this partnership as it helps three disability families in total! Alongside supporting Light For Levi, your subscription is supporting two women founded and small businesses owned by disability families too! 


What are the candles made of? 

Light For Levi candles are made from 100% soy wax, paired with ECO wicks which are free from lead and zinc.  

NaturalAnnie Essential candles are true to scent, phthalate free, 100% vegan, 100% eco-friendly and 100% recyclable. Her oils and oil blends are never diluted, so each candle has a strong concentrated aroma that doesn’t disappear when burned. 


How do I modify my order? 

If you don’t have an account already, make sure you sign up for an Outshine Labels account. Please note: if you are having trouble signing in and have shopped at Outshine Labels before, you may have previously checked out as a guest. You can create an account  here.

You can control your subscription via the order history page within your account. If you have any questions, feel free to email us at support@outshinelabels.com