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RETURNS

 

QUESTIONS?
Email us at hello@outshinelabels.com and someone will get back to you shortly!

RETURNS
All sales are final & non-returnable, however if there is a issue with the garment or product itself, please email us at hello@outshinelabels.com

RETURNING A GIFT?
If you are returning a gift, please email our team at hello@outshinelabels.com with 1) the original purchasers name or email address, 2) order number if available, 3) description of item to return, and 4) your contact information including physical address + phone number.

GIFT RETURN CONDITION
All items must be unworn, unused, and in their original condition. Teething Items + Swimsuits are non-returnable for sanitary reasons. It is out of our control to know whether or not a previously purchased Teething Item or Swimsuit was used and therefore we'd like to keep it simple by not offering potentially non-sanitary items back for resale.

Shoes must be unworn, with no visible signs of wear, and returned with the original shoe box intact. Shoe boxes are not intended for shipment and must be returned inside of another protective parcel box.

BODY AND CONSUMABLE PRODUCTS
Due to the nature of body and consumable products, all body and food items are final sale. We will offer a replacement or a shop credit for certain circumstances. Please send us an email hello@outshinelabels.com with any concerns about your purchase.

EXCHANGES
If you ordered the wrong size and need to exchange an item for a different size, please email hello@outshinelabels.com. If approved, you will be given an RA Number and are responsible for all shipping charges incurred when mailing the item(s) back to us. To start a exchange, please email us within 48 hours of receiving the item. All returned items for exchange will be examined to make sure they have not been washed or worn. We must receive your return within (10) days of the USPS Delivery Date.

REFUNDS
Refunds are rarely approved. However, if a refund is issued, it will be issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Any & all shipment fees are non-refundable.

REPAIRS AND DEFECTIVE ITEMS
We assess repairs and defective item claims on a case by case basis. Please email us at hello@outshinelabels.com with the following information; 1) your order number, 2) the email address used to place the order, 3) description or name of the item, and 4) a photo showing the damage. Please note we are not able to repair or replace defective item claims after 60 days from the date of purchase.

CANCELLATIONS
We are unable to cancel or modify orders once they have been submitted. We are sorry about this! Our team is so fast that it is not always possible to catch packages before they are out the door. The good news is that most items are returnable if you decide against them.

LOST OR STOLEN PACKAGES
We are not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but claimed as "not received” are the responsibility of you and your local Post Office. It is rare that packages are lost or stolen, but if you believe it to be true, please work with your local Post Office to file a report.

INTERNATIONAL CUSTOMERS

Please be advised that we are not responsible for any potential customs fees.

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