Please refer to the Size Guides found on the Product's Listing. Make sure to pay extra attention to the helpful tips noted on the bottom of the Size Guides too.  When in doubt either email us, or size up!  If you find a listing that doesn't have a Size Guide, either look for a similarly named product on our site or email us at so we can correct the product and fill you in on how it fits.


All sales are final & non-refundable due to the charitable aspect of our business. However if you feel you received a defective garment or product itself, please email us at so we can help you with a replacement.

If you are returning a gift, please email our team at with

1) the original purchasers name or email address,

2) order number if available,

3) description of item to return, and

4) your contact information including physical address + phone number.

All items must be unworn, unused, and in their original condition. Teething Items + Swimsuits are non-returnable for sanitary reasons. It is out of our control to know whether or not a previously purchased Teething Item or Swimsuit was used and therefore we'd like to keep it simple by not offering potentially non-sanitary items back for resale.


We want you to love your purchase, and we know that sometimes sizing can be hard. Please try your best to pay close attention to our Sizing Guides located on each product, as well as the special recommendations we sometimes suggest on certain styles and items. 

If you would like to exchange your purchase for another size, please email for approval and an RA Number, within 48 hours of receiving your order. All exchanges must be returned at your expense and include your RA Number in the package. We must receive your return within (10) days of the date your order arrived to you.

Exchanges must be unworn, unwashed, and in their original state upon our receiving. If we find that this is not the case upon receipt, we will not be able to issue an exchange and you’ll be responsible for having the item shipped back to you at your expense. Once approved, exchanges are handled as new orders at Outshine Labels as each item is made upon request. With that in mind, please expect normal lead times of 5-7 business days for production in addition to 3-5 business days for shipping.

Refunds are rarely approved due to the charitable aspect of our business. However, if a refund is issued, it will be issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Any & all shipment fees are non-refundable.

If you believe that you received an item that is defective, please email us at with the following information;

1) your order number,

2) the email address used to place the order,

3) description or name of the item, and

4) a photo or two showing the defect or damage.

Please note we are not able to replace defective item claims after 60 days from the date of purchase.

If you have made an error with your order or wish to cancel a recent order, please email as soon as possible. Outshine Labels is unable to accomodate any order change requests after 24 hours of your order confirmation. 

We will try our very best to cancel or modify your order for you, however we can't guarantee that we'll always be successful at it. 

We are not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but claimed as "not received” are the responsibility of you and your local Post Office. It is rare that packages are lost or stolen, but if you believe it to be true, please work with your local Post Office to file a report.


Outshine Labels is not responsible for any potential customs or duties fees. Please contact your local customs office for information regarding taxes and duties.