PRIVACY POLICY
UPDATED: November 10, 2020
Connor Holdings, LLC d/b/a Outshine Labels (“Outshine Labels,” “Us,” “Our,” “We,” and “the Company”) are committed to sustaining your (“You” and “Your”) trust in Us. This Privacy Policy describes Our policies and procedures regarding how We collect, use, and disclose Your information in terms of this website (“Site”) and the products and services that We offer to You and through the Stores on this Site.
We do not share this information with any third parties outside Our organization, except as stated below.
Information We Collect
We may collect personal information about and from You depending on how You interact with Us.
- If You contact Us to inquire about or engage Us to create designs or a Store for You, We will collect the information necessary to provide those services.
- If You make a purchase from a Store on Our Site, We will request the information necessary to fulfill that order, including name, address, and email.
By purchasing one of Our products or services, You give consent for Us to contact You regarding that product or service as part of Our commitment to customer service.
We use a third-party payment processor to accept payments. We never have access to Your credit card number.
The purpose for collecting this data is to provide You the products and services You requested from Us. We collect and hold Your information for as long as reasonably necessary to provide those products and services or to fulfill legal and regulatory requirements. We do not request or require sensitive or special category information.
Our Email List
If You opt-in to receive marketing emails from Us, You voluntarily consent to receive such messages about Our Stores, new products, and other updates. We also track email usage information to improve Our emails, deliverability, and enhance the content sent to You. You may contact Us regarding this use at any time using the contact information below.
We shall keep Your information on Our mailing list until You withdraw Your consent. You may opt out of receiving these messages at any time by using the opt-out links in every email or contacting Us.
Information We Share with Others
When You make a purchase from a Store on Our Site, You consent for Us to share Your personal information with the person or organization whose Store(s) You purchased from and for them to add You to their mail and/or email lists.
There may be items in a Store for which the Store owner provides the shipment of the items, and these items are clearly marked as such. For these purchases, You consent to Us providing the Store owner with Your name and address so they can ship You the item.
We require Store owners to take adequate measures to protect Your personal information. Only the people who need access to Your information to do their job should have such access.
There may be times that We need to hire a third-party service provider to assist with Our day-to-day operations and that they’ll need access to Your personal information as part of providing those services. If that occurs, We will require that third-party service providers to enter into a confidentiality agreement with Us, prohibiting them from using the information for any other purpose other than the services they were paid to provide.
We will not share or sell Your information to other third parties without Your explicit consent except for the following reasons. We may share Your information with a third party if We have a good-faith belief that sharing the information is necessary to comply with a law, regulation, or enforceable government request including court orders; to investigate potential violations or technical issues on Our Site; or to protect against harm to Us, Our users, or Our affiliates’ rights, property, safety, or to the public as permitted by law. We must disclose Your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
For all other uses, We will seek Your consent to use Your personal information in a way that is not directly related to the reason that We collected it and We do not have relevant current permission from You unless so permitted by law. Of course, You may opt out of having Your information shared with a third party or used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by You by contacting Us using the information below.
Cookies
We use cookies on Our Site. These cookies track how Our Site is used which will help inform Us which areas are useful to users and what areas need improvement. You can turn off these cookies through the settings on Your browser. If You turn off cookies, You may still access this Site.
Unless You opt-out of cookies, when You visit the Site, Our web analytics system automatically tracks Your usage of the Site, but We have taken the steps to anonymize Your IP, and this does not give Us any additional personal information. The Site may also collect anonymous aggregate “traffic data” (contains no personally identifiable information about individual users) that may help Us improve Our Site and Services.
Your Rights Regarding Your Information
At any time, You may request that We:
- Update Your personal information
- Correct Your personal information
- Delete Your personal information
- Provide You with a copy of Your personal information
We will comply with such requests as permitted by law or contract.
Outshine Labels is exempt from having to comply with the California Consumer Privacy Act (“CCPA”). California residents, please note that We do not sell or share Your personal information with anyone except as stated herein. You may request a copy of Your personal information in Our possession with a written request using Our contact information below.
Safeguarding Personal Information
Our stores are hosted on Shopify, a platform that allows Us to sell Our products and services. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on a secure server behind a firewall. We also process credit card payments through Shopify. We never have access to Your credit card number. Please see Shopify’s terms of service and privacy policy for more information.
We have internal policies and procedures designed to protect Your personal information, including protection from unauthorized use or disclosure. We have implemented physical, electronic, and procedural safeguards to maintain confidentiality and integrity of the personal information in Our possession and to guard against unauthorized access. We continue to assess new technology as it becomes available and to upgrade Our physical and electronic security systems as appropriate. In accordance with GDPR and CCPA, We perform a self-assessment of Our privacy practices and procedures at least annually.
Our policy is to permit independent contractors to access Your personal information only if they have a business purpose for using such information, such as administering, providing, or developing Our products or services. Independent contractors are provided with Your personal information on a need-to-know basis only and are bound by contract to keep all personal information confidential and protect such information in accordance with this Privacy Policy. (This provision would also apply to employees if We had any.)
We delete personal information that is no longer necessary for Us to have as a business entity or to provide You with Our products and services.
Transmitting Your Information from Europe
We are a U.S.-based company. If You are an EU citizen, and You place an order through Our Site, You’ve agreed to have Your personal information transmitted to Us and for it to be used according to Our Terms of Service and this Privacy Policy.
When We transmit Your personal information from overseas, We will only do so with Your consent to the transmission or otherwise in accordance with the applicable privacy laws. Placing an order for products or services that requires You to voluntarily provide Us with Your personal information is an expression of consent to Your personal information being sent from Europe as part of the transaction process.
We are subject to the investigatory and enforcement power of the Federal Trade Commission (“FTC”) in the United States, which oversees acts or practices in or affecting commerce by any person, partnership, or corporation. The FTC has jurisdiction over Our compliance with the EU’s General Data Protection Regulation (“GDPR”).
In the context of an onward transfer of Your information, We have the responsibility for the processing of personal information We receive under the GDPR and subsequently transfers to a third party acting as an agent on Our behalf. We shall remain liable under the GDPR if Our agent processes such personal information in a manner inconsistent with this law, unless We prove that We are not responsible for the event giving rise to the damage. Outshine Labels does not have any entities or subsidiaries within the company.
In compliance with GDPR, We are committed to resolve complaints about Our collection or use of Your personal information. EU residents with inquiries or complaints regarding Our Privacy Policy should first contact Us at: hello@outshinelabels.com. Additionally, You may lodge a complaint with the appropriate supervisory authority at any time.
You may, under certain conditions, invoke binding arbitration for complaints regarding Our GDPR compliance that are not resolved by any of the other mechanisms provided under this law.
Modifications to Our Privacy Policy
We reserve the right to amend this Privacy Policy from time to time, with or without advanced notice, and will post the latest version on Our Site in a timely manner with notice on Our homepage. Such revisions shall be effective immediately upon posting. We recommend that You review this Privacy Policy periodically so that You are aware of any changes. Your continued participation on this Site indicates Your acceptance of this Privacy Policy and of the collection, use, disclosure, and management, and retention of Your personal information as described herein.
Contact Us
Please contact Us with inquiries or complaints or to request access to, or correction of, Your personal information held by Us at:
Privacy Officer
Outshine Labels
128 East Horseshoe Avenue
Gilbert, AZ 85296
Or contact Us at hello@outshinelabels.com